AI Chat Widget for Dentists

Patients often have urgent questions about symptoms, appointment availability, or treatment costs outside of normal surgery hours. Your website can work harder by providing immediate, accurate answers 24 hours a day, seven days a week, using the specific information you already have online.

By deploying an AI chat widget trained on your own content, you ensure consistency and accuracy while reducing the burden on your reception team. The chatbot engages visitors, resolves common queries, and securely captures contact details so your team can follow up with personalised care when it matters most.

What it handles

Questions your visitors actually ask

Emergency Care

Guide patients to appropriate urgent care or same-day emergency slots based on your stated protocols.

New Patient Info

Provide details on registration, first visit expectations, and required documentation automatically.

Treatment Costs

Share transparent pricing for cleanings, fillings, and whitening as published on your site.

Appointment Hours

Display opening times and booking instructions without manual intervention from your staff.

Insurance Details

Clarify accepted insurance providers and NHS vs private treatment options clearly.

Contact Information

Direct users to your phone number, email, or location details for complex queries.

How it works

Live in three steps

1. Crawl

Point Edwin at your URL. It crawls your pages and builds a knowledge base automatically.

2. Configure

Start from the Dental Practices template, tune the name, greeting and colour, and correct anything with your own FAQ and overrides.

3. Embed

Paste two lines into your site. The widget goes live instantly.

<script>window.EdwinConfig = { client: 'YOUR_TOKEN' };</script>
<script src="https://console.edwin.chat/widget/widget.js" defer></script>

Plans start at £19/mo — see full pricing.

FAQ

Common questions

The widget captures contact details for follow-up by your team. It does not store medical records or provide medical diagnoses, ensuring compliance with basic data handling practices for lead generation.

No, the chatbot does not integrate with booking systems. It answers questions based on your website content and captures the patient’s details so your reception team can arrange the appointment manually.

The AI is trained specifically on your existing website content. If it cannot find an answer, it will politely inform the user and offer to capture their contact details for a human response.

No, it supports them. It handles routine, repetitive questions outside of office hours, allowing your team to focus on in-clinic care and complex patient needs.

Ready to answer every Dental Practices enquiry, day or night?

Start your 14-day free trial and see Edwin answer from your own content in minutes. No credit card to start.

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