edwin.chat - AI chat support that knows your business

How it works

Live in three steps

1. Crawl

Point Edwin at your URL. It crawls your pages and builds a knowledge base automatically.

2. Configure

Choose your industry template, tune the name, greeting and colour, pick which pages to include, and correct anything with your own FAQ and overrides.

3. Embed

Paste two lines into your site. The widget goes live instantly.

<script>window.EdwinConfig = { client: 'YOUR_TOKEN' };</script>
<script src="https://console.edwin.chat/widget/widget.js" defer></script>

Features

Everything you need to answer visitors

Answers from your content

Grounded in your own pages, documents and FAQ - not generic guesses.

Private, UK-hosted AI

Hosted in the UK and powered by AI running on our own servers. Your content and your visitors' conversations are never sent to any third-party AI provider - so your data stays safe.

Speaks your visitors' language

Automatically localizes the greeting and replies to the visitor's browser language.

Never miss a lead

Edwin asks for a name, email and phone number naturally in the chat, or with a short form before it starts. Every finished conversation lands in your inbox in full, and leads export to CSV.

Built for your industry

Pick from industry templates that shape how your bot answers, from dental practices to solicitors to estate agents. Not a generic assistant.

Drop it in anywhere

Two lines of script on any site, a WordPress plugin if you'd rather not touch code, or a hosted test page to try it with no website at all.

Logins for your clients

On Agency, give each client a login for their own chatbot only. They never see your billing, your plan, or anyone else's bots.

Your brand, your colours

Configurable name, avatar, colour and screen position to match your site.

Usage you can see

Sessions and knowledge are tracked per plan, so you always know where you stand.

Use cases

Tuned to your industry

Choose the template closest to your business and your bot inherits the right tone, priorities and boundaries.

Dental & healthcare

Treatments, pricing and appointment questions answered for practices, clinics, physiotherapists and osteopaths.

Solicitors & legal

Explain your services and process carefully, and pass real enquiries to the right person.

Estate agents

Handle listings, viewings, valuations and lettings questions around the clock.

Travel & leisure

Destinations, availability and booking questions for travel agents, sailing schools and golf clubs.

Technical support

An IT and software support assistant that resolves issues straight from your docs.

Any business

No template for your trade? The general-purpose one works well for most businesses, and we'll look at building yours.

Also ready to go for accountancy, financial advisers, insurance brokers, funeral directors, chiropractors, health & beauty clinics, retailers, storage & removals, marketing and web design agencies.

Browse all industries

Pricing

Simple, monthly pricing

Start with 14 days free at Pro level. No credit card to start.

Basic

£19/mo

100 chat sessions / month
Up to 100,000-word knowledge base
Up to 100 pages crawled, refreshed weekly
Embeddable widget & crawler

Pro

£39/mo

500 chat sessions / month
Up to 1,000,000-word knowledge base
Up to 1,000 pages crawled, refreshed nightly
Advanced features (coming soon)

Agency

From £49/mo

£19 base, then add what you need

Basic chatbot - £10/mo each
Pro chatbot - £20/mo each
1,000 chat sessions - £20/mo each
Add as many chatbots as you need
A login for each of your clients

Chatbots don't include sessions. Buy those separately in blocks of 1,000 - shared across all your chatbots.

Start your free trial

14-day free trial at Pro level. Prices in GBP and exclude VAT, which is calculated at checkout. Billed monthly via Stripe after the trial. Limits reset each month.

FAQ

Questions, answered

It crawls your website and turns each page into a source you can include or leave out. You can add single pages, upload documents, and write your own FAQ and overrides, which take priority over everything else.

Paste two lines of script before your closing </body> tag. It works on any HTML site - no framework required.

It says so plainly rather than inventing an answer. If you've turned lead capture on it asks for contact details, and the full transcript of every finished conversation is emailed to you, so someone can follow up.

Yes - the widget's name, avatar, colour and position are all configurable.

Yes - you get 14 days at Pro level, and you don't need a credit card to start. Pick a plan whenever you're ready; you'll only be billed if you keep going after the trial.

Yes, that's what Agency is for. Buy a chatbot slot per client, each with its own industry template, knowledge base and widget, and give each client a login that reaches only their own bot.

Edwin is hosted entirely in the UK, and answers are generated by AI running on our own servers. Your knowledge base and your visitors' conversations are never sent to OpenAI or any other third-party AI provider - they stay on our infrastructure, in the UK. See our Privacy Policy and GDPR statement for the detail.

Yes. Billing is monthly via Stripe and you can cancel whenever you like.

Ready to give your visitors instant answers?

Start your 14-day free trial and see Edwin answer from your own content in minutes. No credit card to start.